Refund policy
In order to return any items, you must comply with the following:
· Return requests should be done within 14 days from the day of arrival.
· The items must be sealed, unused, and in the same condition that you received them.
· Any gifts that were given for free should be included as well.
· You must inform the customer service about the return in advance, and receive confirmation.
· Also, you will be asked to provide the following:
- A picture of the exterior packaging, with the tracking number showing on the shipping label.
- A picture of all the items inside the original packaging.
To start a return, you can contact us at info@apexionglobal.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
▶ [Orders under $70] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you paid when placing the order.
▶ [Orders over $70] The value corresponding to the return label will be excluded from the refund, and so will the first standard shipping fee that you were not charged, for receiving free shipping.
▶ [Partial returns] The customer will be responsible for the return shipping fee of $6.99 (variable depending on the region).
Please read the regulations carefully and contact our customer service regarding the return.
You can always contact us for any return question at info@apexionglobal.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Also, you will be asked to provide the following:
1. A picture of the exterior packaging, with the tracking number showing on the shipping label.
2. A picture of all the items inside the original packaging.
3. A picture of the actual item that was damaged.
Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.Please remember it can take some time for your bank or credit card company to process and post the refund too.