Refund policy

RETURNS & REFUNDS

We want you to be happy with your purchase. If something isn't right, contact us at
info@apexionglobal.com and we'll help you sort it out.

RETURN WINDOW
You have 14 days from the day your order arrives to request a return.

WHAT CAN BE RETURNED
Because our products are skincare items applied directly to the skin, we can only accept
returns of unopened items in their original, sealed packaging. Items that have been opened
or used cannot be returned for hygiene and safety reasons.

Any free gifts or samples included with your order must be returned as well.

HOW TO REQUEST A RETURN
1. Email info@apexionglobal.com within 14 days of delivery with your order number and the
   reason for your return.
2. Include two photos: the outside of the package showing the shipping label with the
   tracking number, and all items as they arrived inside the original packaging.
3. Once we approve your request, we'll email you a return shipping label and instructions.

Please wait for our confirmation before sending anything back. Items returned without an
approved request cannot be accepted or refunded.

RETURN SHIPPING COSTS
The cost of the return shipping label is deducted from your refund.

  - Orders under $35: the original $6.99 shipping fee you paid is also non-refundable.
  - Orders over $35: because your order shipped free, only the return label cost is
    deducted from your refund.
  - Partial returns: return shipping is $6.99 (may vary by region).

REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are
issued to your original payment method within 5-10 business days. Depending on your bank
or card issuer, it may take a few additional days to appear on your statement.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged or defective, or if you received the wrong product, contact us
right away at info@apexionglobal.com. Send photos of the outer packaging with the shipping
label, all items inside the original packaging, and the damaged item itself. We'll cover
return shipping and send a replacement or full refund - your choice.

Please take these photos before discarding any packaging, as we may not be able to offer
compensation without them.

ORDER CANCELLATIONS
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to
cancel or change it. Once an order has been packed we're unable to modify it.

QUESTIONS?
Email info@apexionglobal.com. We typically reply within 1-2 business days.